Privacy Policy
Best AAim Documents respects the privacy of website visitors, clients and people who contact us about our services. This Privacy Policy explains what personal information we may collect, why we use it, when it may be shared and the choices available to you.
This policy applies to information received through bestaaimdocuments.com, website enquiry forms, phone, WhatsApp and documents provided for an agreed service.
1. Who We Are
Best AAim Documents is an independent document-clearing and administrative support provider located in RAKEZ Al Nakheel, United Arab Emirates.
Privacy contact: 052 358 0722 or the contact form on bestaaimdocuments.com.
2. Information We May Collect
Depending on your enquiry or service, we may collect:
- Name, phone number, email address and contact preferences
- Information entered in an enquiry or application form
- Passport, Emirates ID, visa, residence or employment information where required for the service
- Company, licence, ownership or authorised signatory information
- Documents supplied for typing, translation, attestation or application support
- Payment and transaction records, excluding payment card security codes
- Communications and service instructions
- Technical information such as IP address, browser type, device data, pages viewed and cookie information
We ask clients not to provide information that is unrelated to the service requested.
3. How We Collect Information
- Directly from you through forms, phone, WhatsApp, email or in-person communication
- From an authorised representative, sponsor, employer or company contact
- From service providers or official channels involved in a procedure, where permitted
- Automatically through website logs, cookies and similar technologies
4. Why We Use Personal Information
We may use personal information to:
- Respond to enquiries and provide requested service information
- Review documents and prepare eligible applications or forms
- Communicate about requirements, progress and additional information
- Process payments and maintain service records
- Protect clients, our business and our systems from misuse or fraud
- Meet legal, regulatory, accounting or official requirements
- Improve website performance and understand how visitors use the site
- Send marketing communication where permitted and where the required consent has been obtained
5. Legal Basis and Consent
We process personal information where it is necessary to respond to a request, provide an agreed service, comply with applicable law, protect legitimate interests or act on valid consent. Where consent is the basis for processing, you may withdraw it, although this does not affect processing already completed lawfully.
6. Sensitive and Official Documents
Some services may require identity, immigration, employment, medical or financial information. We request such information only when it is relevant to the agreed service. Do not send passwords, one-time codes, payment card security details or bank login credentials.
7. Sharing Personal Information
Where necessary for the requested service, information may be shared with:
- Relevant UAE government authorities and official service channels
- Licensing bodies, approved medical providers, banks or receiving organisations
- Professional translators, couriers or other service providers engaged for the agreed work
- Technology, hosting, communication, payment or record-management providers
- Professional advisers, insurers or authorities where disclosure is required or permitted by law
We do not sell personal information. Third parties process information according to their own legal duties and privacy terms where they act independently.
8. International Transfers
A document service may involve an authority, mission, courier, service provider or receiving organisation outside the UAE. Where personal information is transferred internationally, we take reasonable steps to use an appropriate and lawful transfer arrangement based on the service and applicable requirements.
9. Data Retention
We keep personal information only for as long as reasonably necessary for the service, follow-up, legal obligations, dispute handling, accounting and security. Retention periods vary according to the type of record and the reason it is held. Information that is no longer required is deleted, anonymised or securely disposed of where reasonably practicable.
10. Security
We use reasonable administrative, organisational and technical measures to protect personal information. No website, messaging service or storage system can be guaranteed completely secure. Clients should use the agreed channel and avoid sending unnecessary documents.
11. Cookies and Website Analytics
The website may use essential cookies needed for basic operation and optional analytics or preference cookies. Where required, visitors will be given a choice before non-essential cookies are used. Browser settings can also be used to restrict or delete cookies, although this may affect some website features.
12. Your Privacy Rights
Subject to applicable law and relevant exceptions, you may ask to access, correct, update, restrict, object to, transfer or delete personal information, or withdraw consent. We may need to verify your identity before acting on a request.
To make a request, call 052 358 0722 or use the contact form on bestaaimdocuments.com. We will review the request and respond according to the applicable requirements.
13. Third-Party Links
The website may link to government authorities, service providers or other third-party websites. Their privacy practices are controlled by them. Review the privacy notice of a third-party service before submitting information.
14. Children’s Information
Our website and services are not directed to children acting independently. Information relating to a minor should be provided only by a parent, guardian, sponsor or another person authorised to act for the child, and only when relevant to the requested service.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology or legal requirements. The latest version will be posted on this page with an updated date.
16. Contact Us
Best AAim Documents
RAKEZ Al Nakheel
United Arab Emirates
Phone and WhatsApp: 052 358 0722
Website: bestaaimdocuments.com